Terms and Conditions

Effective Date: 01-Aug-2025

Welcome to WuduEase.co.uk. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting or shopping on this site, you agree to be bound by these terms. Please read them carefully before placing an order.

1. About Us

WuduEase.co.uk is an online retailer specialising in Wudu Basins, Foot Baths, Toilets & Bidets, and Wudu Accessories such as water mixers, stools, and soap dispensers.

Company Name: WuduEase
Website: https://www.wuduease.co.uk
Email: Info@wuduease.co.uk

2. Ordering from Us

When placing an order, you agree that:

All information provided is accurate and up to date.
You are legally capable of entering a binding contract.
You are over the age of 18 or have parental/guardian consent.

Once an order is placed, you’ll receive an order confirmation email. This does not mean your order has been accepted, we reserve the right to cancel or refuse any order at our discretion (e.g. due to stock availability or payment issues).

3. Pricing and Payment

All prices are listed in GBP (£) and include VAT (where applicable).
We accept secure payments via:

Debit/Credit Card
PayPal
Other third-party providers (as available on checkout)

Prices may change without notice, but confirmed orders will not be affected.

4. Delivery

We offer UK-wide delivery. Shipping options and charges are displayed at checkout.

Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by couriers or unforeseen events.
Risk of loss and damage passes to you upon delivery.

For full details, please refer to our Shipping Policy.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you’re not happy, you may return most items within 14 days of delivery, provided they are:

Unused
In their original condition
Returned in original packaging

Please Note:

Return shipping costs are the responsibility of the customer.
We recommend using a tracked delivery service for returns to avoid any disputes.
We are not responsible for returned items lost or damaged in transit.

Non-Returnable Items:

Returns are not accepted for:

Items that have been used or installed
Hygiene-sensitive products (e.g. foot baths, toilet seats, bidets)
Special-order or custom-made items

Once your return is received and inspected, a refund will be processed to your original payment method, minus any shipping fees (if applicable).

For full instructions, please refer to our Refund and Returns Policy or contact our support team.

6. Product Descriptions & Images

We aim to describe all products as accurately as possible. However:

Images are for illustration purposes only.
Minor variations in size, colour, or finish may occur due to manufacturing.
It is your responsibility to ensure products are suitable for your intended use.

If you have any doubts or questions, please contact us before ordering.

7. Intellectual Property

All content on this website, including images, logos, text, design, and branding, is the property of WuduEase and may not be reproduced, distributed, or used without our written permission.

8. Limitation of Liability

WuduEase shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of data, income, or profits arising from the use or inability to use our website or products
Injury or damage caused by misuse or improper installation of products

Our total liability in any matter related to your use of the website is limited to the amount paid for the products in question.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and store your personal information in compliance with UK GDPR.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. courier tracking or payment processors). We are not responsible for the content or privacy practices of those websites.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.